Rose Crosby works within our network of preferred shipping partners to arrange delivery of your goods. This enables us to provide you with the most favourable rates and delivery times possible.
Cost of Delivery
Cost of delivery is calculated via two methods:
Calculated at checkout: For all decor items and much of our furniture selection, costs of shipping will be calculated at checkout.
Custom proforma quotes: Custom orders or orders with specific logistical requirements will have custom delivery quotes that will be sent pro forma to the buyer.
Types of Shipping
Rose Crosby offers two methods of shipping for all furniture orders:
Standard: Standard shipping will take the goods from the location of the manufacturer to outside the front door of your delivery destination. The shipment will remain unpacked and will require personal installation.
White Glove: White glove shipping facilitates a team to retrieve, unpack and install any items that have been ordered. We recommend this method of shipping for any items that are an exceeding amount of weight, size or fragility.
All made to order items have lead times listed within the technical specifications of the individual product pages. This duration is determined by the manufacturer and directly coincides with the delivery timeframe.
Confirmation of Delivery
Rose Crosby closely monitors all made to order shipments to ensure its safe and timely delivery. Should you have any questions or concerns prior to delivery, please contact our team.
Customer’s Own Delivery
Should you choose to manage shipment and delivery through your own carrier, Rose Crosby must be notified with specific details. Upon the pickup of goods from the manufacturer to the carrier, all responsibility and liability transfers to the customer. If there is any damage upon delivery, the customer must reach out with a claim directly to the carrier within 72 hours.
Upon the delivery of goods, all items must be inspected thoroughly for damage. Any damage that has been incurred throughout the transportation process must be claimed and brought to the attention of Rose Crosby within 48 hours. Goods should remain in their original packaging throughout the claim period.
Customs and Duties
International items may be subject to taxes and duties according to the delivery country’s customs policies. These fees are to be borne by the customer and are outside the control of Rose Crosby. The total amount due is specific to your order and at the discretion of the customs agent. Therefore, we are unable to charge this at the time of purchase. If you require any further information regarding import fees for your specific delivery destination, please reach out to our team.