Bespoke

Rose Crosby works within our network of preferred shipping partners to arrange delivery of your goods. This enables us to provide you with the most favourable rates and delivery times possible. 

Cost of Delivery

Cost of delivery is calculated via two methods:

Calculated at checkout: Shipping rates for furniture is calculated for most items at checkout according to volumetric weight, origin of shipment, and final destination. Objects have designated flat rate shipping rates according to order value and destination. 

Pro forma: Custom orders or orders with specific logistical requirements will have custom delivery quotes that will be sent pro forma to the buyer. 

Types of Shipping

Rose Crosby offers two methods of shipping for all furniture orders:

Standard: Standard shipping will take the goods from the location of the manufacturer to outside the front door of your delivery destination, which will remain unpacked and require personal installation. It is the buyer's responsibility to receive products and disclose any unusual delivery conditions prior to shipment.

White Glove: White glove shipping facilitates a team to retrieve, unpack and install any items that have been ordered. We recommend this method of shipping for any items that are an exceeding amount of weight, size or fragility. 

Customer's Own Delivery

Should you choose to manage shipment and delivery through your own carrier, Rose Crosby must be notified with specific details. Upon the pickup of goods from the manufacturer to the carrier, all responsibility and liability transfer to the customer. Any damages incurred in transit and subsequent claims will be the direct responsibility of the customer and is outside the control of Rose Crosby.

Delivery Timeframe

All made to order items have lead times listed within the specifications of the individual product pages. This duration is determined by the manufacturer and directly coincides with the delivery timeframe. Delivery typically occurs approximately one week after an order has been completed and shipped.

Confirmation of Delivery

Rose Crosby closely monitors all made to order shipments to ensure safe and timely deliveries. Should you have any questions or concerns prior to delivery, please email our team. 

Damaged Goods

Upon the delivery of goods, all items must be inspected thoroughly for damage. Any damage that has been incurred in the transportation process must be claimed and brought to the attention of Rose Crosby within 48 hours from the time the shipment has been delivered. If your item(s) have been damaged during the transportation process, please use the following protocol:

– Ensure that photo evidence is taken while the good(s) are still in the packaging or during the unpacking process. Our shipping partners require that all claim requests are accommodated by evidence. Imagery should include: the packaging, close ups of the damage itself, a full view of the item(s) showing the damage, and anything further that relays the particular circumstance.

– Goods should remain in their original packaging throughout the claim period to ensure no further damage is incurred. 

– Send all imagery and observations regarding the conditions of the exterior and interior packaging, as well as the condition of your good(s) in an email to Rose Crosby during the 48 hour time frame. 

All information provided will be used to file a claim with our shipping partner.

Customs and Duties

International items may be subject to taxes and duties according to the delivery country’s customs policies. These fees are to be borne by the customer and are outside the control of Rose Crosby. The total amount due is specific to your order and at the discretion of the customs agent. Therefore, we are unable to charge this at the time of purchase. If you require any further information regarding import fees for your specific delivery destination, please reach out to our team.

Order Tracking

An email with a tracking number will be sent after your order has been processed and passed to our shipping partner. Please note that the lead times will directly correlate to the time frame of the delivery of your shipment.

Lead Times

All made to order items have lead time listed within the specifications of individual product pages. This duration is determined by the manufacturer and directly coincides with the delivery time frame. Delivery typically occurs approximately one week after an order has been completed and shipped.

**Due to ongoing global supply chain shortages, in extenuating circumstances, there could potentially be delays with an order. This is unlikely and we regularly update our lead times to ensure accurate planning and logistics for our clients. 

Shipping Restrictions

Rose Crosby adheres to international shipping laws and restrictions. While most items remain available for global delivery, there may periodically be items that we are unable to ship to a destination due to the aforementioned reason or if a country/region is in a state of duress/conflict zone.