Rose Crosby offers complimentary standard shipping on all domestic orders within the contiguous United States. Complimentary shipping will be offered on international orders exceeding 200 USD, or $50 for all other orders.

Rose Crosby utilises deferred shipping for all furniture orders. This enables us to work with our preferred carriers to create a customised quote for the most favourable shipping rates, specific to the goods ordered and the delivery destination. The rates will be sent within 24 hours after an order has been placed or an inquiry has been made. Customers can also elect to organise their own shipping if desired.

Rose Crosby must be notified of any damages or issues with a shipment within 72 hours of delivery. 

Rose Crosby ships to most countries internationally with a few exceptions due to restrictions outside our control. If you have questions regarding a particular place, please email us at orders@rosecrosby.com. We will do our best to accommodate your request.

After your order has been processed and passed to our shipping partner, you will receive an email with a tracking number.

Rose Crosby insures and requires signatures on all packages valued over $500. This is also applicable on international orders.

Items may be returned within 30 days from the date of delivery if the goods are unused, unworn, and in saleable condition with all Rose Crosby packaging and their original tags still attached. Please note the following exceptions:

– Beauty items must remain unused and unopened.

– Custom and made to order pieces are non-returnable, but can be cancelled within 24 hours after the order was placed.

– All furniture is non-returnable.

Orders that are eligible for returns are processed here. Please follow the link and prompts until confirmation has been received. A return shipping label will be generated for your convenience. Please note that the refund amount will be less return shipping costs.

All questions pertaining to an order, or questions regarding our product selection, can be directed to the email address contact@rosecrosby.com. We will respond within 24 hours. Alternatively, our customer service team is available by Live Chat during business hours.

Yes, Rose Crosby takes privacy very seriously and therefore all information is kept confidential. We do not sell or share any private information.

Orders can be cancelled if it has not yet been processed and prepared for shipment. For any made to order or custom requests however, cancellations will be taken within 24 hours.

We accept Visa, American Express, MasterCard, PayPal, and Apple Pay.

We do not offer exchanges. Instead, we ask that a new order is placed and we will refund the original order once it’s been received.