WHAT IS YOUR RETURN POLICY?
Items may be returned within 30 days from the date of delivery if the goods are in unused, unworn, and saleable condition. All original tags and packaging must be intact and included. Please note the following exceptions:
- Beauty items must remain unused and unopened
- Custom and made-to-order pieces are non-returnable, but can be cancelled within 24 hours after the order was placed
- All furniture is non-returnable
HOW DO I RETURN MY ORDER?
Orders that are eligible for returns are processed here. Please follow the link and prompts until confirmation has been received. A return label will be generated for your convenience. Please note that the refund amount will be less return shipping costs.
WILL MY REFUND BE FOR THE FULL VALUE OF MY ORDER?
You have up to 30 days to return an item. All returns that are received in the designated time frame in saleable, unworn condition, with the tags and any additional Rose Crosby packaging still intact, will receive a full refund for the returned items. Returns received outside of the designated time frame and/or in a condition that is not aligned with the direct stipulations of the return policy, will not be accepted.
CAN I EXCHANGE MY ORDER?
We do not offer exchanges. Instead, we ask that a new order is placed and we will refund the original order once it’s been received.